Free Shipping on Orders $500+
For your convenience, we've provided answers to some of our most-asked customer service related questions below. If you don't find what you're looking for here, please click here to contact us
All orders and payment are processed through our website, we do not accept orders via e-mail, phone or fax as our system is automated for rapid fulfillment. Therefore, you must login to your account to place your orders online. Once your order has been submitted, you will receive an order confirmation via e-mail.
All orders are processed and shipped within 24 hours (in stock items only, check the item status on the product page) during the business week. Your order will be processed and shipped same business day if made before 9am EST. Ship times are from 1 to 7 business days, depending on your location. Proceed to checkout and continue to shipping method to see the delivery date. Next day delivery is available in most of Ontario and Quebec. Keep in mind that weekends and holidays, are not considered business days by PinkCherry Wholesale, or our shipping partners.
Please be aware that a surcharge may be applied for remote delivery destinations.
UPS Ground shipping is free if your order is over $500(before tax) otherwise it is just $19.99, our flat rate. UPS Ground is 1-7 business days for delivery.
Wholesale orders ship via UPS. Keep in mind that UPS does not ship to PO boxes, so any address containing a PO box may be returned to us. We provide an invoice and tracking information via email the day your order ships. Your product is shipped within 24 hours (Monday - Friday) as long as it is in stock as indicated on each product page.
All orders are shipped, we do not offer order Pick-Up by the customer, or by another carrier. We do not ship to freight forwarding companies or couriers.
We do not ship outside of Canada. We also do not ship to freight forwarding companies or couriers.
If you are an American business, please visit us at PinkCherryWholesale.com
To accommodate all of our Wholesale customers, we offer a low order minimum of $100 (before tax). Our website will prompt you when ordering.
There is no way to cancel an order once it has been submitted. Please order carefully. All orders and payment are processed online. We have no way to add to an order once it has been submitted.
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Provided the items have been tested and deemed defective, they may be sent back to us. However, we do not take back items simply because they did not sell, nor do we offer consignment, as we do not re-sell products.
This includes, but is not limited to:
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. Lubes, massage oils, condoms, body paints and body jewelry are also not returnable.
As a wholesale account holder, you do not require an authorization number to make a return, as you are authorized to send back any items you deem defective or damaged to our warehouse for a refund. The refund will process on the payment method that you used to purchase the items. If there are multiple items from multiple invoices, your most recent transaction will be refunded for all of them.
You can send them back to us however often you require, as long as they have been tested and deemed defective. Please note that you will be responsible for the shipping cost to have them sent back to us, so we advise collecting these items over a 3-6 month period. If you are in our area, you are also welcome to drop them off at our warehouse for a refund. If you are able to include invoice numbers indicating which transactions the items were purchased on, it is greatly appreciated.
Please make sure your company or account holder name is clearly indicated on the shipping label or on a packing slip inside the box.
To report damaged or defective products please contact Customer Service
Items are sold however our manufacturers send them to us. To see how an item is packaged, click through to the item's full Product Description. If the product is in retail packaging or boxed, an image of the package will be shown. If there is no image of packaging, the item is shipped in a clear poly bag only. For unpackaged toys, you may see this;
Our company does not permit the use of our exclusive online content. This includes but is not limited to: product images, product descriptions, reviews, banners, tiles, graphics, size charts, product specifications and measurements, and videos.
We do not send out price lists.
Please note that we do not offer this service, or FBA. In addition, we do not offer White Label, Datafeeds, API, Integration, or Online Content.
Every manufacturer has a different fill rate and lead time, so we cannot provide product ETA.
When you are logged in, please use our Out of Stock Notification feature, and an email will be sent to you once an item you are waiting for comes back into stock.
No.
To save on packaging, this product does not include a box.
This is often how Wholesale Blowouts are sold.
For Lingerie, many items are in clear poly bags, so please check in with your Account Representative if you require details on a specific item.
Currently the following manufacturers DO NOT allow any further discounting of their product prices unless it is exclusively mentioned for that brand of product:
The length measurement indicates the entire length of the toy, from top to bottom including any handles and bases. With your toy placed on a seamless hard surface, hold one end of the measuring tape at the tip of the toy's head and extend it to its base. Do not curl the measuring tape over the base.
The width measurement indicates the horizontal diameter of the toy's surface at its widest point. With the toy placed on a seamless hard surface, place one end of the measuring tape flat across its widest point. Do not curl the measuring tape around the edges of the toy.
The insertable length measurement indicates only the length of the insertable portion of the toy, excluding any surface that is not intended for penetration. With your toy placed on a seamless hard surface, hold one end of the measuring tape at the tip of the toy's head and extend it only to the end of the shaft. If your toy has a harness base, suction base, testicles, or a handle, it is not a part of the toy's insertable length measurement.
The girth measurement indicates the circumference of the toy around its widest point. With the toy held upwards on a hard surface, hold one end of the measuring tape at the center of its widest point, and wrap it around the toy until you're back where you started. Be sure not to overlap the measuring tape to get an accurate measurement.
We are your partner in business, and we are also accountable to the brands that we represent. While we allow customers to change their addresses at the Check-out, we must be advised of any changes to your business. Customers should advise us of any account changes or updates. This includes Company Name, Contact Name, Ownership Change, Contact Information, Website Addresses, and any links to third party platforms (Amazon, eBay, Social Media as examples).
The sooner you let us know there is an issue, the sooner it can be resolved. Please submit our contact form and choose "I’m experiencing a technical website issue" from the drop down menu.
For the best experience on our site, please ensure that your browser is up-to-date. The browsers we recommend are Google Chrome, Firefox and Safari.
Before contacting our tech support, please ensure that your browser is current.
If you are not able to login, please ensure that you are logging in at PinkCherryWholesale.ca or contact Customer Service.
You can reach us by email Mon-Fri 9am-4:30pm EST (excluding holidays) Customer Service in French is available Mon-Fri.
Please click here to contact us, or call us: 1-888-980-8697 (TOYS) Mailing Address (not open to the public): PinkCherryWholesale Canada (a division of TBMBM, Inc.) 2-1283 North Service Rd E Oakville, ON L6H 1A7 Canada
All charges are in Canadian dollars. US shoppers, please visit PinkCherryWholesale.com to shop in US dollars.
This website is to only be viewed and used by an adult audience. All models are 18 years of age or older. If you are under 18 years old (21 years old in some states) you are to leave immediately. No exceptions
18 U.S.C Section 2257 Compliance Notice
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