Customer Service Frequently Asked Questions

For your convenience, we've provided answers to some of our most-asked customer service related questions below. If you don't find what you're looking for here, please click here to contact us, We'll be glad to help out.

How do my orders get processed?

I just bought something from your site. How long will it take to arrive?

How much is shipping?

How do you ship?

Do You Ship Internationally?

Do you offer Drop Shipping?

What is your return policy?

What is your order minimum?

Defective or Damaged Goods

How are the products packaged?

How does your warranty program work?

Can I cancel or add to my order?

What products do your sale restrictions include?

What if I am having technical issues with the site?

How We Measure

Do you offer testers or POS materials?

How can I contact you?


PinkCherry Wholesale (a division of TBMBM, Inc.)
2 - 1283 North Service Road E
Oakville, ON L6H 1A7

All charges are in Canadian dollars.